Refund policy

You can return any unwanted item(s) within 30 days and we will happily arrange an exchange or refund for you.*

It is your responsibility to cover the cost of and arrange shipping the item(s) back to us.

Returned items are to be unused, complete and with all original packaging.

Please include a copy of your order confirmation/invoice with the returned items.

Once your return is received we will then issue a refund / store credit voucher.

Store credit will expire after 12 months from the date of issue.

​For incorrectly delivered items or damaged upon receipt/in transit we will arrange to collect and exchange. .

For products sold outside the UK, the warranty is a back-to-base warranty.

*Coffee and filter papers are not included in this unless the product is damaged on arrival or the product is incorrect due to a fault by Soar Coffee

please email us for more info "info@soarcoffee.co.uk"